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Refund Policy

Effective Date: 03/08/2025

Thank you for shopping at CrimsonLX. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. This Refund Policy explains our practices regarding returns, refunds, and exchanges for orders placed on crimsonlx.com. Please note that this is a preliminary policy and may be updated once our supplier and product specifics are finalized.

1. Refund Eligibility

  • Time Frame: You may request a refund within 30 days of receiving your order.

  • Condition: To be eligible for a refund, the product must be unused, in the same condition as received, and returned in its original packaging.

  • Exclusions: Certain items may be non-refundable, including special orders, custom products, or items clearly marked as non-returnable at the time of purchase.

2. Refund Process

  • Initiating a Refund: To request a refund, please contact our customer service team at [insert email address] with your order number and the reason for the request.

  • Inspection: Once the returned item is received, we will inspect it to ensure it meets the eligibility criteria.

  • Approval and Processing: If your return is approved, we will process your refund and issue a credit to your original payment method within 7-10 business days.

  • Notification: You will receive an email confirming the approval or rejection of your refund request.

3. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., defective or incorrect item), customers are responsible for the cost of return shipping.

  • Non-Refundable Fees: Please note that original shipping charges are non-refundable.

4. Exchanges

  • Exchanging Items: If you prefer an exchange for a different product or variant, please contact our customer service to arrange for an exchange. Exchanges are subject to product availability and may require the return of the original item.

5. Contact Information

If you have any questions regarding our Refund Policy or need further assistance, please contact us at:

CrimsonLX
Email: info@crimsonlx.com

Please note: This Refund Policy is subject to change as we finalize our supplier details and update our processes. We encourage you to review this policy periodically for any updates.

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